Order Information

Orders can be easily placed using our www.princessauto.com website or by phone to our National Call Centre. Payment can be made with credit card, PayPal, or Princess Auto gift cards. At this time, we are unable to process email order requests. If you experience difficulty checking out through our website, please call our National Call Centre at 1-800-665-8685.

Your order will go through a series of statuses to help you estimate when it will be delivered:

• Received: We've received your order! It will be processed soon.

• Processing: We are picking, packing, and preparing your order for shipping.

• Shipped: Your order is with the shipping carrier. You can now track your order through the carrier’s website.

• Cancelled: Your order has been cancelled either by you or by Princess Auto. If we cancelled your order, we will contact you.

Yes! Once your order ships, we will send you an email that contains a tracking number which can be used to track your delivery progress. If you have an online Princess Auto account, the tracking number can also be found when you log in to your account or you can reference your order number during any communication with our National Call Centre.

After your order is picked up by the delivery carrier you will receive the “your order has shipped” email with the tracking number. Visit the shipping carrier's website (Canada Post, Purolator, or FedEx) and follow the instructions for tracking your order.

Please note: If you have not received shipping confirmation and it has been more than FOUR days since you placed your order, please phone our National Call Centre at 1-800-665-8685. Be sure to check junk e-mail and/or online account for tracking number.

After your order leaves our facilities, we do not have more information than what the carrier is able to provide.

Natural disasters, severe weather and transportation issues could affect the estimated carrier delivery dates. Your patience and understanding is appreciated.

All details about your order is contained in your email order confirmation. If you cannot locate it, please check your junk e-mail folder or your online account. Our National Call Centre can also locate your order.

At this time, we do not ship to the USA, or anywhere outside of Canada.

There are some products we are unable to ship. These include liquids, aerosols, and items sold by the foot. These products can only be purchased in-store. We apologize for the inconvenience.

As long as one or more of the items in your order is in stock, it will be shipped. If any of the items in your order are unavailable, those items will be removed from your order and you will not be charged for them. We will notify you when adjustments are made to your order. If you request cancelling your order, we may be able to in the event that no items have been shipped.

Website / online stock levels appear on all product pages. Our website is updated in 15-minute intervals for real-time inventory levels.

For store inventory, click on “Select My Store”, located in the upper right-hand side of the home page. Once a store is selected, all product views will have inventory levels of your selected store along with online availability. Our website is updated in 15-minute intervals for real-time inventory levels. If you create an online account and login, your preferred store will be saved for future visits.

Yes. If you purchased an item that went on sale afterward within 30 days, please phone our National Call Centre at 1-800-665-8685 for a price adjustment.

Please note: Prices are subject to change. We strive to provide the most accurate and up-to-date prices on Princessauto.com but reserve the right to update, change and modify prices without notice. In the event that you place an order for an item and the price is incorrect, we reserve the right to adjust your order invoice and charge the correct price. If we notice a pricing error, we will contact you.